Terms of Service

1. About Us

This website is operated by Barney & Metz. Throughout the site, the terms “we”, “us” and “our” refer to Barney & Metz.

We sell personalised and non-personalised wrapping paper, greetings cards, gifts and other products through this website.

You can contact us at:

Email: barneyandmetz@hotmail.com

By placing an order through our website, you agree to these Terms of Service together with any other policies referred to on our website.

Nothing in these terms affects your statutory rights as a consumer.

2. Our Products

We make every reasonable effort to describe and display our products accurately.

Colours may appear slightly different depending on your screen or device settings. As many of our products feature hand-painted, watercolour, illustrated or printed designs, minor differences in colour or positioning may also occur during the printing and production process.

Product dimensions and other measurements shown on our website are approximate unless stated otherwise.

3. Personalised Products

Many Barney & Metz products are made or printed specifically for you using information supplied when you place your order.

Please check all names, dates, ages, wording and other personalisation carefully before completing your purchase.

Personalisation will normally be produced exactly as entered when ordering. We cannot normally provide a refund or replacement where an error was contained in information supplied by the customer.

If we make an error when producing your personalisation, or the product is faulty, damaged or not as described, please contact us so that we can resolve the issue.

Personalised and custom-made products cannot normally be cancelled or returned simply because you have changed your mind. This does not affect your statutory rights.

4. Orders

When you place an order, you are responsible for ensuring that the information you provide is complete and accurate, including your personalisation and delivery details.

After placing an order, you should receive an order confirmation using the contact information supplied during checkout.

We reserve the right to contact you if further information is required to complete your order.

In the unusual event that we are unable to fulfil an order, we will contact you and provide an appropriate refund for any amount already paid for the affected item or order.

5. Prices and Payment

Prices are displayed on our website in the currency selected or shown at checkout.

The total amount payable, including applicable delivery charges, will be displayed before you complete your purchase.

Payment must be successfully completed using one of the payment methods available at checkout.

We take reasonable care to ensure prices and product information are accurate. If we discover an obvious error affecting an order, we will contact you as soon as reasonably possible to explain the issue and discuss the available options.

6. Dispatch and Delivery

Our current processing and dispatch information is set out in our Shipping Policy.

Orders are normally prepared and dispatched within the timeframe displayed on our website.

The delivery service used depends on the products ordered. Wrapping paper is normally sent using Evri Standard Delivery, greetings cards using Royal Mail First Class, and other products using Royal Mail Tracked 48.

Delivery estimates provided by carriers are estimates rather than guaranteed delivery dates unless expressly stated otherwise.

Orders containing different product types may be dispatched separately and may arrive at different times.

Please refer to our Shipping Policy for full delivery information.

7. Returns, Cancellations and Refunds

Our returns, cancellations and refunds are governed by our Returns & Refunds Policy.

Eligible non-personalised products may be returned in accordance with that policy and your applicable statutory rights.

Personalised and custom-made products cannot normally be returned or cancelled because of a change of mind.

This does not affect your legal rights where goods are faulty, damaged, not as described or otherwise do not meet the standards required by law.

8. Faulty or Damaged Products

Goods supplied by us must meet the standards required by applicable consumer law.

If you believe an item is faulty, damaged, incorrect or not as described, please contact us at barneyandmetz@hotmail.com with your order details.

We may ask for photographs or other reasonable information to help us assess the problem.

Nothing in these Terms of Service excludes or limits rights you have under applicable consumer law.

9. Intellectual Property

Unless otherwise stated, the content of this website, including Barney & Metz branding, original designs, product photography, graphics, written content and other materials created by or for Barney & Metz, is protected by applicable intellectual property laws.

You may use the website for your personal, non-commercial use.

You must not reproduce, copy, distribute, sell or commercially exploit our original website content or designs without permission, except where permitted by law.

Third-party names, trademarks, artwork or other intellectual property remain the property of their respective owners.

10. Website Use

You must not knowingly misuse this website, attempt to interfere with its operation or use it for unlawful or fraudulent purposes.

We may restrict access to the website where reasonably necessary for security, maintenance or protection against misuse.

11. Third-Party Services

Our website may use services provided by third parties, including payment providers, delivery companies and ecommerce technology providers.

Where you use a third-party service or follow a link to an external website, that provider may operate under its own terms and privacy practices.

We are not responsible for the content of third-party websites that we do not control.

12. Promotions and Discount Codes

From time to time we may offer promotions or discount codes.

Any specific conditions applying to a promotion will be stated alongside the offer.

Unless stated otherwise, discount codes cannot be exchanged for cash and may not be combined with other offers.

We reserve the right to withdraw or correct a promotion where reasonably necessary, including where there has been an obvious error or misuse, subject to applicable consumer law.

13. Liability

Nothing in these terms excludes or limits any liability that cannot legally be excluded or limited, including your statutory rights in relation to goods purchased from us.

We are not responsible for losses that were not reasonably foreseeable when the contract was formed or losses resulting from circumstances for which we are not legally responsible.

If you purchase products as a consumer, these Terms of Service do not affect the legal protections available to you under UK consumer law.

14. Privacy

Your personal information is handled in accordance with our Privacy Policy.

We use the information supplied when ordering to process and fulfil your purchase and for other purposes explained in that policy.

15. Changes to These Terms

We may update these Terms of Service from time to time, for example to reflect changes to our business, website or applicable law.

The terms applicable to your purchase will be those in effect when your order is placed, unless a change is required by law.

16. Governing Law

These Terms of Service and contracts for purchases made through our website are governed by applicable UK law.

If you are a consumer, you retain any mandatory legal protections that apply to you based on where you live.

Nothing in these terms is intended to restrict any right you may have to bring proceedings in a court that has jurisdiction under applicable law.

17. Contact

Questions about these Terms of Service or an order can be sent to:

Barney & Metz
Email: barneyandmetz@hotmail.com