Shipping policy
Shipping Policy
Processing & Dispatch
Orders are normally prepared and dispatched within 1–2 working days of your order being placed.
Many Barney & Metz products are personalised and made to order, so please ensure all personalisation details are correct before completing your purchase.
Working days are Monday to Friday and exclude UK bank holidays. During particularly busy periods, such as the run-up to Christmas, processing times may occasionally be extended. Any significant changes to our current dispatch time will be displayed on our website.
UK Delivery
The delivery service used depends on the products ordered:
Wrapping Paper
Wrapping paper orders are sent using Evri Standard Delivery and are carefully packaged to help protect them during transit.
Greeting Cards
Greeting cards are sent using Royal Mail First Class.
All Other Products
All other products are sent using Royal Mail Tracked 48.
Delivery times provided by the carrier are estimates and begin after your order has been dispatched. Delivery time is separate from our 1–2 working day processing time.
Tracking information will be provided for services that include tracking.
Orders Containing Different Products
If your order contains different types of products, your items may be packaged and dispatched separately due to their different sizes, packaging requirements and delivery services.
This means parts of the same order may arrive at different times.
Delivery Addresses
Please check that your delivery address is complete and correct before placing your order.
If you notice an error after ordering, contact us as soon as possible at barneyandmetz@hotmail.com. We will do our best to amend the address if your order has not yet been dispatched, but we cannot guarantee that changes can be made once processing has begun.
If an order is returned to us because an incorrect or incomplete delivery address was supplied, please contact us to discuss redelivery.
Delayed or Missing Orders
Occasionally, deliveries may take longer than expected due to delays within the carrier network, severe weather, busy seasonal periods or other circumstances outside our control.
If your order has not arrived within the expected timeframe, please contact us at barneyandmetz@hotmail.com with your order number and we will investigate with the relevant delivery provider.
Damaged Orders
If your order arrives damaged, please contact us as soon as possible. Please include your order number and photographs of the item and packaging where possible so that we can investigate and arrange an appropriate resolution.
Contact
If you have any questions about the dispatch or delivery of your order, please contact us at: